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What are some common complaints about travelling on ANA flights?

What are some common complaints about travelling on ANA flights?

 While ANA (All Nippon Airways) is renowned for its high-quality service, some passengers have reported specific concerns during their travels. Common complaints include:

  1. Customer Service Challenges:

    • Instances of unhelpful or unresponsive customer service have been noted. For example, a passenger reported being left in the terminal for two days without food or vouchers during a disruption.

  2. Seat Selection Fees:

    • Some travelers have expressed dissatisfaction with ANA's policy of charging extra for selecting certain seats in the economy class, particularly window and aisle seats. This practice has been perceived as a departure from previous policies where such selections were complimentary.

  3. In-Flight Service Concerns:

    • There have been reports of limited food offerings on long-haul flights. For instance, a passenger traveling from Haneda to San Francisco noted receiving only a small sandwich and a tiny meal, which they found insufficient for the duration of the flight.

  4. Baggage Handling Issues:

    • Some passengers have experienced damage to their luggage during transit. In one case, a traveler reported that their Samsonite luggage was broken and cracked, and they were dissatisfied with the compensation offered by the airline.

  5. Communication Difficulties:

    • Challenges in reaching customer service representatives, especially during flight changes or cancellations, have been highlighted. One passenger mentioned the inability to contact customer service to change flights, leading to forfeited tickets.

It's important to note that these experiences can vary widely among travelers. Many passengers continue to have positive experiences with ANA's services. For those who encounter issues, ANA provides channels for feedback and assistance. Passengers are encouraged to share their experiences directly with the airline to help improve service quality.

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